Startlogic Review & Startlogic Coupons $3.95/mo - Startlogic Hosted » Startlogic Support http://www.startlogicreview.org Real Startlogic reviews and Startlogic user reviews that you must read before signup Startlogic.com hosting. Startlogic reviews from forums, blogs, and user submitted. Startlogic reviews of php hosting, windows hosting, vps hosting, and dedicated server. Startlogic multiple domain hosting from $3.95, regular price $5.95 and startlogic domain at wholesale price of $6.50 per year. This startlogic blog also about startlogic discount, startlogic rebate and startlogic promotion. Mon, 04 Jan 2010 18:51:12 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Startlogic VPS hosting support with specially trained VPS staff http://www.startlogicreview.org/startlogic-vps-hosting-support-with-specially-trained-vps-staff http://www.startlogicreview.org/startlogic-vps-hosting-support-with-specially-trained-vps-staff#comments Sat, 15 Aug 2009 16:51:42 +0000 Startlogic Review http://www.startlogicreview.org/?p=310 Recently, startlogic vps hosting had an wonderful upgrade. Instead of sharing the same technical support team that is generally knowledgeable about shared hosting plan, startlogic vps hosting customer can now access to dedicatedly and specially trained vps technical support team. Yes, this startlogic vps hosting plan is now offering much better vps support and you can reach this new vps support team directly via phone call, including international customers.

“Did you know that calling 877-447-9872 connects you directly to our specially trained VPS staff? (International customers may reach the VPS hotline at 602-817-4910.). VPS support hotline, and staff it 24 hours, 7 days a week.“

]]> http://www.startlogicreview.org/startlogic-vps-hosting-support-with-specially-trained-vps-staff/feed 0 Startlogic support team improved http://www.startlogicreview.org/startlogic-support-team-improved http://www.startlogicreview.org/startlogic-support-team-improved#comments Sun, 11 May 2008 19:00:48 +0000 Startlogic Review http://www.startlogicreview.org/?p=55 If you are visiting startlogic hosting lately, and see the startlogic homepage closely. You will notice that the startlogic put up this at their homepage: “Real 24/7 support with average hold times less than 3 minutes”

Startlogic hosting had improved their technical support and reduced the average waiting time. You spend less time waiting on the support phone call as well. For the startlogic email support, usually i getting feedback within the same day, unless its holidays.

For the startlogic live chat, if you try to go through on peak hours, it really require some patient and waiting. Usually i will require to wait for the queue of 1-5 people in front of me. It can take 2 minutes or up to 15 minutes waiting. Its better if you using Internet explorer with javascript enabled, as the live chat can prompt you once the startlogic support/operator replying you.

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]]> http://www.startlogicreview.org/startlogic-support-team-improved/feed 3 Startlogic Knowledgebase & support center http://www.startlogicreview.org/startlogic-knowledgebase-support-center http://www.startlogicreview.org/startlogic-knowledgebase-support-center#comments Sat, 21 Apr 2007 05:40:58 +0000 Startlogic Review http://www.startlogicreview.org/startlogic-knowledgebase-support-center/ My review on Startlogic Hosting continues, and its now the third week reviewing this hosting company. Been actively search through search engine like google, yahoo, and msn etc. So far, the startlogic user reviews are positive, and rarely will see people complaining about this host. Small problem or issue will be there at every host, and your role is to understand how to get it fix, before send in support ticket and wait for reply. When question is not reply precisely, people said startlogic sucks etc.

Here i will point out a few places that you can quick search for tutorial or guides to help you get thing done and get thing fixed by yourself. Here is what i usually do:

  1. Make sure the problem is not cause by my own scripting bug or configuration problem.
  2. Visit scripting homepage, eg wordpress.org, phpbb.com. Find their installation guideline, and use it as a checklist.
  3. Search through google for similar problem, and hopefully someone before me already shows the answer for that.
  4. Visit startlogic knowledgebase website, and search for guidelines and instructions to solve the problem.
  5. I will use the startlogic troubleshooter, located at the support site. This tools is useful when my problem is related to email or ftp.
  6. Finally, i realise its server side problem or setting problem, I will initiate a support ticket and rise the problem to startlogic.
  7. Follow up on the support ticket. Until its solved.
  8. If i having server downtime or webpage not accessible, I will start a live chat with startlogic support team instead :)

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]]> http://www.startlogicreview.org/startlogic-knowledgebase-support-center/feed 0 Startlogic Live Chat & Customer Support http://www.startlogicreview.org/startlogic-live-chat-customer-support http://www.startlogicreview.org/startlogic-live-chat-customer-support#comments Wed, 18 Apr 2007 16:41:38 +0000 Startlogic Review http://www.startlogicreview.org/startlogic-live-chat-customer-support/ Just now i digging for more information about startlogic pricing structure, and hope to come out with all the pricing for all products and services. And i have to contact startlogic online support to verify the pricing for dedicated IP address.

Startlogic live chat for support is accessible through startlogic homepage, top right corner. This will bring up a small chat windows, and the services is provided through liveperson.com, which is one of the leading live chat system.

Here is the conversation with the support team:


Please wait for a site operator to respond.
You are now chatting with ‘Tom S.’
Tom S.: Welcome to “Startlogic’s” live chat service. How may I assist you?
charles: can i have the pricing for dedicated IP address?
Tom S.: Hello
Tom S.: Yes sure.
Tom S.: Please refer to the link >>> http://www.startlogic.com/products_virtualserver.html.
Tom S.: If you want more details regarding the price of the VPS plan you have to contact our sales department for your request.
Tom S.: Email :sales@startlogic.com
Tom S.: Phone no: 1-800-725-8064 working hours:M-S 7a-7p (PST)
Tom S.:
charles: ok thanks. i wil email them
Tom S.: Thanks.
Tom S.: You are welcome. Please do not hesitate to contact us at anytime. We are here 24 hours a day, 7 days a week.
Tom S.: have a nice time !
Chat session has been terminated by the site operator.

 … and a quick email to the sales team to confirm the pricing.

Well, the support team is replying me fast, and there is virtually no waiting at my side.

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]]> http://www.startlogicreview.org/startlogic-live-chat-customer-support/feed 0 Startlogic Support and Startlogic Live Chat http://www.startlogicreview.org/startlogic-support-and-startlogic-live-chat http://www.startlogicreview.org/startlogic-support-and-startlogic-live-chat#comments Tue, 10 Apr 2007 11:45:03 +0000 Startlogic Review http://www.startlogicreview.org/startlogic-support-and-startlogic-live-chat/ At startlogic forums today I see few people is talking about startlogic technical support and also online startlogic live chat. So, today startlogicreview.org will give it a quick review, from startlogic.com homepage, at the top right corner you will find the live chat features. Clicking on it bring up a chat windows, make sure you not have popup blocker, else you will not get this windows. Startlogic live chat is using “Live Person” solution, which is one of the leading chat system available today. From the drop down list, i select to chat with “Startlogic Support”.

OK, i giving it a quick test, i connect to the support department. Filled in my name etc, i get into the one-to-one chat with startlogic support department. Within 20 seconds, i get connected to support personal that is quit fast. Quickly, i ask some technical question related to email setup and how to use outlook to download my POP3 emails. A quality feedback was received from the support, and also i been give a startup guide at knowledgebase to go through on how to setup email account etc. :D nice!

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