If you are visiting startlogic hosting lately, and see the startlogic homepage closely. You will notice that the startlogic put up this at their homepage: “Real 24/7 support with average hold times less than 3 minutes”
Startlogic hosting had improved their technical support and reduced the average waiting time. You spend less time waiting on the support phone call as well. For the startlogic email support, usually i getting feedback within the same day, unless its holidays.
For the startlogic live chat, if you try to go through on peak hours, it really require some patient and waiting. Usually i will require to wait for the queue of 1-5 people in front of me. It can take 2 minutes or up to 15 minutes waiting. Its better if you using Internet explorer with javascript enabled, as the live chat can prompt you once the startlogic support/operator replying you.
Go to Startlogic.com
My review on Startlogic Hosting continues, and its now the third week reviewing this hosting company. Been actively search through search engine like google, yahoo, and msn etc. So far, the startlogic user reviews are positive, and rarely will see people complaining about this host. Small problem or issue will be there at every host, and your role is to understand how to get it fix, before send in support ticket and wait for reply. When question is not reply precisely, people said startlogic sucks etc.
Here i will point out a few places that you can quick search for tutorial or guides to help you get thing done and get thing fixed by yourself. Here is what i usually do:
- Make sure the problem is not cause by my own scripting bug or configuration problem.
- Visit scripting homepage, eg wordpress.org, phpbb.com. Find their installation guideline, and use it as a checklist.
- Search through google for similar problem, and hopefully someone before me already shows the answer for that.
- Visit startlogic knowledgebase website, and search for guidelines and instructions to solve the problem.
- I will use the startlogic troubleshooter, located at the support site. This tools is useful when my problem is related to email or ftp.
- Finally, i realise its server side problem or setting problem, I will initiate a support ticket and rise the problem to startlogic.
- Follow up on the support ticket. Until its solved.
- If i having server downtime or webpage not accessible, I will start a live chat with startlogic support team instead
Go to Startlogic Hosting
Just now i digging for more information about startlogic pricing structure, and hope to come out with all the pricing for all products and services. And i have to contact startlogic online support to verify the pricing for dedicated IP address.
Startlogic live chat for support is accessible through startlogic homepage, top right corner. This will bring up a small chat windows, and the services is provided through liveperson.com, which is one of the leading live chat system.
Here is the conversation with the support team:
Please wait for a site operator to respond.
You are now chatting with ‘Tom S.’
Tom S.: Welcome to “Startlogic’s” live chat service. How may I assist you?
charles: can i have the pricing for dedicated IP address?
Tom S.: Hello
Tom S.: Yes sure.
Tom S.: Please refer to the link >>> http://www.startlogic.com/products_virtualserver.html.
Tom S.: If you want more details regarding the price of the VPS plan you have to contact our sales department for your request.
Tom S.: Email :sales@startlogic.com
Tom S.: Phone no: 1-800-725-8064 working hours:M-S 7a-7p (PST)
Tom S.:
charles: ok thanks. i wil email them
Tom S.: Thanks.
Tom S.: You are welcome. Please do not hesitate to contact us at anytime. We are here 24 hours a day, 7 days a week.
Tom S.: have a nice time !
Chat session has been terminated by the site operator.
 … and a quick email to the sales team to confirm the pricing.
Well, the support team is replying me fast, and there is virtually no waiting at my side.
Go to Startlogic
